HOW LONG IS SHIPPING?
We are proud to offer Free Worldwide Shipping on all orders!
Once your order has been completed and prepared for shipping, shipping time is 10-25 business days.
***Shipping time excludes processing times and clearance/customs delays (if applicable)
Please note during holidays or peak periods, processing times may take additional business days.
COVID-19 / CORONA VIRUS INFORMATION
**NOTE** Please be advised due to the corona virus there will be delays with order processing, tracking number assignments, and shipping/delivery.
As a result of the worldwide situation, this can put a huge strain on shipping and logistics companies used to facilitate the final delivery of your order.
Due to limited transportation availability as a result of Nationwide COVID-19 impacts, package delivery times may be extended.
We are working hard to get your order to you as soon as feasible during this time, however it is expected that delays will be experienced. We appreciate your understand and patience.
Currently Shipping times to the USA are experiencing an additional 1-2 week delay from our posted timelines due to the pandemic issue and more recently, the civil unrest in numerous states across the country. Many shipping carriers are unable to move packages through various depots in a timely manner.
WAYS YOU CAN HELP
1) If after 2 weeks of placing your order you have not received a Tracking link via email, please feel free to contact us at: firstname.lastname@example.org
2) If you have received a Tracking Link via email, this means your package has been shipped from our factory and is in the hands of the postage service for your country.
Your tracking information will update automatically as your package moves through the mail stream.
We can only see the same tracking information that you can see on your link, so unfortunately if you message us asking for an update with your order while its in transit to you, we are unable to provide any information. We would recommend contacting the postal service in your country (i.e. USPS for the USA) and providing your tracking number and they may be able to give a clearer scheduled delivery date.
3) If you order appears to have been lost in transit, (over 8 weeks from date of order) please feel free to email us with your order details and we will investigate and replace or refund if required.
IS IT SAFE TO RECEIVE A LETTER OR A PACKAGE FROM CHINA?
The World Health Organization has posted the following information regarding mail and parcel items originating from China and destined for International locations;
Yes receiving mail items is safe. People receiving packages from China are not at risk of contracting the new coronavirus. From previous analysis, we know corona viruses do not survive long on objects, such as letters or packages.
TRACK MY ORDER?
When your order is shipped you will receive an email with your tracking information.
CANCEL MY ORDER?
We only accept order cancellations within 24 hours of placing your order. Please note after 24 hours you will not be able to cancel your order because we start on customization right away.
RETURN MY ORDER?
We do not accept returns unless the item arrives damaged. For more information, please refer to our Contact Us inquires.
TRACKING INFORMATION STATES ITEM WAS DELIVERED BUT I DO NOT HAVE IT
This can be a frustrating circumstance. We highly recommend contacting USPS directly and providing your tracking number, ask to speak to someone about a lost package. Sometimes, the mail carrier takes the item back to the local depot to hold for customer pickup.
We also suggest speaking to any friends, family members or neighbors who may have access to your mailbox, or who has mail delivered to the same area in the event the package was picked up by mistake.
If you suspect your package was stolen from your mailbox, we recommend contacting USPS as well as your local police.
omo.co™ is unable to provide refunds or replacements for items that show delivered by USPS.
All custom made items are shipped to the address entered at the time of the order only. omo.co™ is not responsible for packages delivered due to an incorrect address entry.